Privacy Policy
Introduction and Our Commitment
lyrionavexa operates as a comprehensive finance platform, helping individuals across Australia develop practical financial skills and knowledge. We understand that your personal information deserves careful protection, and we're committed to maintaining the highest standards of privacy and data security.
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our platform at lyrionavexa.sbs. We operate in accordance with the Australian Privacy Principles under the Privacy Act 1988 and other applicable privacy laws.
By using our services, you agree to the collection and use of information as described in this policy. We encourage you to read this document carefully and contact us if you have any questions about how we handle your data.
Information We Collect
We collect various types of information to provide and improve our financial education services. This includes information you provide directly, data collected automatically through your use of our platform, and certain information from third parties where legally permitted.
Personal Information
Name, email address, phone number, postal address, date of birth, and professional information you choose to share with us during registration or course enrollment.
Usage Data
Information about how you interact with our platform, including pages visited, time spent on different sections, course progress, and learning preferences.
Technical Information
IP address, browser type and version, device information, operating system, and other technical details that help us deliver our services effectively.
Communication Data
Records of correspondence when you contact us, including emails, chat messages, and feedback you provide about our services and learning materials.
We may also collect information about your financial learning goals and interests to personalize your experience, but we never require you to share sensitive financial account details or passwords.
How We Use Your Information
Your information helps us deliver personalized financial education and maintain a secure learning environment. We process your data for several specific purposes, always ensuring we have a lawful basis for doing so.
- Providing access to our educational content, tools, and learning resources
- Personalizing your learning experience based on your progress and interests
- Communicating with you about course updates, new content, and important service announcements
- Processing enrollments and managing your account and subscription details
- Improving our platform through analysis of how users engage with different content areas
- Ensuring platform security and preventing fraudulent activity
- Complying with legal obligations and responding to lawful requests from authorities
- Conducting research to develop new educational content and improve existing materials
We never sell your personal information to third parties, and we only share data as described in this policy or with your explicit consent.
Data Sharing and Third Parties
While we keep data sharing to a minimum, certain trusted partners help us deliver our services effectively. We carefully vet all third parties and ensure they meet our standards for data protection.
We may share your information with service providers who assist with platform hosting, payment processing, email communications, and analytics. These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us.
In some cases, we may need to disclose information to comply with legal requirements, protect our rights, or ensure user safety. This might include responding to court orders, investigating potential fraud, or cooperating with law enforcement when legally required.
If lyrionavexa is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but you'll be notified before any such change occurs.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights.
Access Your Data
You can request a copy of the personal information we hold about you, including details about how we've used it and who we've shared it with.
Correct Information
If any of your personal information is inaccurate or incomplete, you have the right to have it corrected or updated.
Delete Your Data
In certain circumstances, you can request that we delete your personal information, though some data may need to be retained for legal reasons.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes or when we rely on legitimate interests.
To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy.
Data Security and Protection
We employ multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include both technical and organizational safeguards.
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing of our systems
- Access controls that limit staff access to personal information on a need-to-know basis
- Secure data centers with physical access controls and environmental monitoring
- Regular backup procedures to prevent data loss
- Staff training on privacy and security best practices
- Incident response procedures to address any potential security breaches quickly
While we take extensive precautions, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention and International Transfers
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Account information is typically retained while your account remains active and for seven years after closure to meet regulatory requirements.
Learning progress data and course completion records may be retained longer to support ongoing educational services and verify certifications. Communication records are generally kept for three years to help resolve any disputes or questions about our services.
Some of our service providers are located outside Australia, including in the United States and European Union. When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by privacy regulators.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
We use essential cookies that are necessary for the platform to function properly, as well as analytics cookies that help us understand user behavior and improve our services. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
We also use web beacons and similar technologies in our email communications to track delivery and engagement, helping us improve our communication strategies and content relevance.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this document indicates when the policy was last updated.
Continued use of our services after any changes indicates your acceptance of the updated policy. If you disagree with any changes, you can close your account or contact us to discuss your concerns.
Privacy Contact Information
For any privacy-related questions or to exercise your rights, please contact us: